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ESR Transformation Programme update

In our previous update in June we referenced the Discovery work that started in January 2021, led by NHSBSA and working with the NHS to understand how the future NHS workforce solution could meet the needs of NHS workforce policy, organisations and its employees. This culminated in a ‘Future State Vision’ being defined.

Over the summer we validated the Discovery findings with NHS strategic stakeholder groups, such as the Department of Health and Social Care, NHS England & Improvement, NHS Wales, Health Education England, and others.  It was essential that we aligned the vision of the future NHS Workforce solution with current and emerging national policies and programmes – whilst meeting organisation and user needs.

At the same time, we began engaging with the supplier market to give us insight into how the market might respond to the proposals outlined within the Future State Vision.  This was a positive step in the process with great feedback received, which has helped us further refine our approaches to the Transformation Programme work.

The next phase of the Programme will involve completing a significant number of activities needed to help shape the procurement of the future solution, which is expected to start in summer 2022. This will include further refinement and validation of the user and business needs for the future NHS Workforce Solution.

From the start of this programme, we have been committed to engaging with users and stakeholders to inform the future solution.  In late November we commenced the Discovery 3.0 phase. This involves the team working with a wide range of ESR SMEs across the regions to help us further analyse the following functional areas:

  • Talent Acquisition,
  • Career Development, Performance Management,
  • Core HR,
  • Learning,
  • Compensation and Benefits (Total Rewards, Pensions, Salary Sacrifice),
  • Time Tracking and Payroll, and
  • Service Management (System Intelligence, Security, Interoperability, Reporting).

Focus groups and workshops will be starting in early January 2022, and ultimately this will help us get a detailed understanding of user needs for the future solution. Invitations to take part in the Discovery 3.0 phase have been extended to ESR Leads and colleagues in organisations across England and Wales. If you would like to be involved, please contact us via email at (please copy your Senior Account Manager into the email).

On behalf of the ESR Transformation Programme Team we would like to extend our thanks to everyone who has taken part in the programme so far – fully appreciating how precious time is. We are grateful for your continued support.

We will be keeping you updated via future editions of ESR News and other communication channels as we progress through Discovery 3.0 into the procurement phase, but if in the meantime you have any questions about the programme please contact us directly at


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