Utilising Local Competencies in ESR
The approach taken by The Christie NHS Foundation Trust
Background
The Christie is an acute cancer specialist treatment centre based in Manchester with circa 2,700 staff.
Christie implemented Manager Self Service and use OLM to monitor compliance with Statutory and Mandatory Competencies via BI, but they have been looking at ways to monitor specific training and compliance at a local level in Departments as well.
Staff Engagement Manager Carol Reah explained: “Our Catering Department had a particular need to ensure that all their staff are trained in specific skills to be able to undertake the full range of duties expected of them. The Catering Manager together with our Head of Workforce Information, Diane Jackson, looked at all possible options and came to the conclusion that the most efficient way to do this would be via OLM and Local Competencies.”
Approach
The Catering Department identified the Competencies that they needed to assess and passed these over to the Workforce Planning team so that they could be set up in ESR. The local ESR Team was able to use the Career Management URP to set up these Local Competencies.
The following Local Competencies were set up in ESR:
413|LOCAL|Catering - Advanced Food Hygiene Centre|
413|LOCAL|Catering - Basic Food Hygiene|
413|LOCAL|Catering - Cash Handling Procedure|
413|LOCAL|Catering - Code of Practice of Food Handlers|
413|LOCAL|Catering - Control of Substances Hazardous to Health (COSHH)|
413|LOCAL|Catering - Degree or Equivalent|
413|LOCAL|Catering - Diet Cookery Course|
413|LOCAL|Catering - Hazard Analysis and Critical Control Points (HACCP) Level 4|
413|LOCAL|Catering - Hazard Analysis and Critical Control Points (HACCP) Policy|
413|LOCAL|Catering - Hazard Analysis and Critical Control Points (HACCP) refresher training|
413|LOCAL|Catering - Intermediate Food Hygiene Certificate|
413|LOCAL|Catering - Manna|
413|LOCAL|Catering - Monika|
413|LOCAL|Catering - Refresher Hygiene Training|
413|LOCAL|Catering - Risk Assessment and Management Training|
413|LOCAL|Catering - Till Training|
413|LOCAL|Catering - Wages|
The Competencies have been assigned to all the Positions within each staff group in the Catering Department and these now show in the individuals’ Compliance Matrix.
Christie currently delivers this training face to face in the Catering Department with the employees’ supervisor.
The Catering Supervisors have all been allocated the ‘Class Administrator’ URP so once the training has been completed the Supervisor will use ‘Class Administrator’ to confirm that they have attended the training. The Supervisor will then go into Supervisor Self Service and update the competency.
Monitoring Compliance
Compliance of the Catering staff with their local requirements is carried out via the BI Compliance Report that is available in Supervisor Self Service. This has enabled the Catering Manager to monitor compliance in a much more effective way. Catering Manager, Marinus Foolen said: “I have been really impressed with how easy it is to use ESR and to be able to manage my Team’s requirements. With all the training requirements in one place it is easier to monitor compliance effectively, but also, now thanks to ESR, once the training is completed we can update competence and report on compliance, without having to involve our colleagues from the Workforce Department.”
The Employees in the Catering Department are also able to view their learning history and check their compliance via Employee Self Service. Catering Assistant Jawad Nazir said: “It’s brilliant that I can check not only my Payslip and Personal details but also if I am up to date with my training. Until we had access to Employee Self Service I was never able to do this. Being able to access my ESS via the internet has helped as well. Having an electronic record of my learning and development will support my career ambitions in that I have a transferable passport of training”
The Future
The Christie has plans for the future that will increase their use of ESR, and in particular e-Learning. They want to change the way in which the Catering training is delivered. Rather than face to face sessions, the training will be developed into e-Learning lite bites. They will then be put into e-learning, completed by the individual and the competency will automatically be awarded on successful completion of the course. This approach will be a Flagship for the Trust to highlight that all future training will be completed via e-Learning in ESR.
Carol Reah said: “We are really excited about our plans to move all of our e-Learning into ESR. The vision is to have all new staff complete their training needs via ESR remote access prior to on-boarding. This will ensure that staff will be able to remain compliant with their training needs and having access to Employee Self Service and e-Learning will really make a difference”.
For more Information
For more information please contact Carol Reah 0161 446 8423, Carol.reah@christie.nhs.uk